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Early Help for families

Early Help for Families

Medway Council provide services to help families thrive by providing support early on and helping to resolve any challenges you and your family may be facing before they become difficult to manage.

Early Help could help with issues about:

  • School, education or training
  • Home and life relationships
  • Health and emotional wellbeing
  • Work, finances or housing
  • Domestic violence or abuse
  • Crime or anti-social behaviour

If you would like extra help and support, then ask a professional from your support network such as a teacher or youth worker for an Early Help Assessment.


An Early Help Assessment allows you to note what is going well in your family and what you would like to improve. You can then agree how you and your family can reach your aims which will be written into a Family Plan.

Your support worker will then sit with you and will:

  • talk through what is going well to identify additional needs
  • assess those needs
  • develop a plan of interventions
  • review your plan to make sure things are improving


The Early Help helpline is there to offer advice and support whether you are a professional, a parent or a young person needing early help.

You can contact the helpline Monday to Thursday from 8am to 5pm or on Fridays from 8am to 4.30pm.The helpline is closed during weekends.

Phone: 01634 338 746


Please remember any safeguarding concerns should be reported to the First Response Service on 01634 334 466.

For more information you may wish to visit the Early Help pages on